Mutaxe It has the capability to provide accurate, and yet consistent results within one minute. For current regulatory status on products within this website, please contact your sales representative. Quick change of analyte, user friendliness, flexibility, and low maintenance are ,anual important features that can be attained with the use of Roche Analyzer. Visit our Online Store For more details about Roche electrolyte analyzer and other refurbished electrolyte analyzers we have, check out our online store. You can also contact us via e-mail at info blockscientific. This medical instrument is easy to use and provide fast sample analysis.
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No part of this document may be reproduced or transmitted in any form or by any means, electronic, or mechanical, for any purpose, without the express written permission of Roche Diagnostics. Roche Diagnostics has made every reasonable effort to ensure that all the information contained in this manual is correct at the time of printing.
However, Roche Diagnostics reserves the right to make any changes necessary without notice as part of ongoing product development. This instructions for use manual is published by the Roche Diagnostics Technical Publication department. Questions or comments regarding the contents of this instructions for use can be directed to: Roche Diagnostics Technical Publications Department Hague Road P. All rights reserved. No part of this document may be reproduced in any form or by any means without prior written consent.
Publication Reference Number Revision 2. Corrections for U. English throughout. Publication Reference Number Revision 4. Roche Diagnostics, at its option, will either replace or repair free of charge on an f. Field-installed options and used equipment carry a ninety 90 day parts and labor warranty.
Any component part s and labor necessary to complete a repair are guaranteed for thirty 30 days. We warrant that the services provided under a Roche Diagnostics warranty will be free from defects of workmanship for a period of thirty 30 days from the date of service.
Service and the Roche Technical Support Center Roche Diagnostics provides hour, 7-day-a-week emergency telephone assistance. In addition, onsite service is provided in a timely manner.
Call the following number to reach the Roche Technical Support Center: During normal working hours the Roche Technical Support Center answers all calls pertaining to Roche Diagnostics products.
If Technical Support cannot resolve a problem by phone, a Roche Diagnostics representative is dispatched in accordance with the service contract. During other than normal working hours and on holidays, the Roche Technical Support Center is responsible for handling customer emergency problems. This is accomplished with the use of an answering service and paging system.
As during normal hours, if Technical Support cannot resolve a particular problem, a Roche Diagnostics representative is dispatched. Refer questions relating to service policy to your local Roche Diagnostics representative at Having this information available assists in rapid resolution. It is helpful if the caller is conversant with the problem, preferably the primary trained operator or the designated key operator.
In some cases, the Technical Support Center may ask that you return product to us so that we can test it in our laboratory. For these times, we will ask that you not discard the reagent or part in question and save it until you have contacted the Roche Technical Support Center. Roche may also ask you to retain the reagent or part for an extended period of time during the investigation of a complaint.
In addition, to also assist us in troubleshooting with you, we ask that you keep some of our assayed controls on hand. If you do not have these and are using other manufacturers materials, we will experience a delay in resolving your concern as we wait for your control material order to arrive. Contacting Service Representatives In order for us to comply with federal record keeping requirements, if you need to contact your Roche Diagnostics service representative, call the Roche Technical Support Center at They, in turn, will notify your representative to contact you.
Contact your local Roche representative for any questions or information on Roche analyzer training. Test Specific Information Information specific to a particular assay can be found in the package insert. Ordering Information Replacement parts, consumable materials, reagents, calibrators and controls should be ordered as necessary from Roche Diagnostics.
When ordering, please use the Roche Diagnostics catalog number and reference name for each item. These updates are usually in one of the following forms: Customer Bulletins Customer Bulletins are printed on special Roche Diagnostics letterhead with a denoting Analyzer, Software or Reagent banner.
Communicate bulletin information internally to all analyzer operators. File bulletins for reference until you are notified by Roche Diagnostics to discard them. These require immediate attention by the operator and are to be filed for reference until further notice. Customer Bulletin Index This is an index of current bulletins that you should have on file.
If you find that you are missing any bulletin, call the Roche Technical Support Center at Customer Letter Customer Letters are printed on special Roche Diagnostics letterhead and contain general information or attachments that you may remove and place in your files. You may discard Customer Letters after reading them and following any applicable instructions contained in them.
They contain specific details about a new product such as features and benefits, kit configuration and pricing. PAs may or may not be discarded depending on your laboratorys preference. Customer communications can also be viewed on the internet. Technical Publications Hotline The Technical Publications departments are responsible for most of the written documentation you receive from Roche Diagnostics.
This includes: manuals, training material and customer communications. To reach the Technical Publications group, call the following number and leave a message with your request. We will get back to you, or fill your request, as soon as possible. TechPub Roche. Please provide your name and account number in your message. Your account number is provided to you by a Roche Diagnostics representative when your analyzer is installed.
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